Market Education Specialist, Casualty0011855
CCC Intelligent Solutions Inc. is the technology platform for the P&C insurance economy. CCC technology, insights, and support connect industries – insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more – to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC’s network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020, 2021 & 2022. Diverse perspectives and experiences are core to CCC’s success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC’s tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 6 locations worldwide and is listed on the New York Stock Exchange (NYSE: CCCS). Find out more about CCC Intelligent Solutions by visiting cccis.com.
Job Description Summary
Are you a high performer ready to make a difference? Do you never settle for the status quo and always strive to challenge yourself and your organization? Do you have the drive to make everyone around you better? Do you have a creative out-of-the box thinker ready to deliver interactive content to varying audiences? Do you want to be involved in driving the success of CCC’s growth by ensuring internal resources are ready to implement, support, and service clients? The Market Education Specialist is responsible for the delivery of Casualty products, soft skills and business skill training for ISG audiences. The ideal candidate will have experience training to large and small audiences in live and virtual environments as well as the technical acumen/creativity to create unique and digestible materials.
Responsible for the delivery of the Insurance Services Group (ISG) Education strategy across the Casualty market
Create and maintain training collateral and materials
Maintain internal training environments and prepare environments with new products/features
Analyze learning trends and iterate and improve educational strategies
Serve as the Casualty product subject matter expert to support internal audiences (legacy and new products)
Identify and deliver on opportunities for market improvement – product or skill-based
Responsible for maintenance and growth of ISG NXT program and all associated learning resources
Collaborate across the organization on best-practices around organization and customer readiness & adoption to effectively deliver obsessive internal customer experiences
Facilitate cross-functional meetings and communications to ensure consistent project milestones are met
Coordination with all other CCC business initiative owners to ensure one global project plan & resource alignment that includes pre-Implementation, integration work & post implementation plans
Escalation of project issues, risks and roadblocks; with ability to create mitigation and action
Offer strategic solution concepts to support ISG and customer project goals
Design innovative solutions to project challenges
Design, build and manage key project artifacts like communication, project, risk/issues and status report plans
Serve as a change advocate for ISG customer success/service and user adoption
There are no other positions reporting to this role
4-year degree required
Knowledge of the Insurance Industry required , specifically a background in casualty
Strong analytical problem-solving capabilities required
Strong written and verbal communication skills required
Strong attention to detail
3+years professional experience preferred
2+years in training delivery or similar role
Strong communication and collaboration skills required
Experience with public speaking (in person/virtual)
Experience managing simultaneous projects
Experience with design – both tools and concepts
Experience utilizing analytical tools such as Excel, Tableau, Power BI preferred
Software implementation experience preferred
Consulting experience preferred
About the company’s Commitment to its employees:
CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.
CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.
CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members.
Each team member plays an important role in the company’s success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms – underscoring the value CCC places on its employees.