Product Manager, Casualty Products

Job Description Summary

This position is responsible for and owns existing and new CCC Casualty claims processing technology and analytics products, through all phases of the product life-cycle from inception through retirement; this includes evaluating new market/customer needs and priorities, building business cases for new products and significant product enhancements, partnering internally and externally to ensure effective development and implementation of product plans. This individual will also work with the existing markets/customers to ensure effective product, pricing, and positioning for the market. The Product Manager will be expected to formulate a point of view on where casualty products need to go to succeed in the market place.

Job Duties

·       Collaborate with marketing, operations, sales, consulting, technology development and data science teams, and manage customer expectations around product planning, delivery and implementation

·       Drive products and product roadmap into market for CCC Casualty Solutions

·       Engage with internal and external stakeholders to elicit analytics requirements and understand priorities

·       Prioritize product enhancements and customer requests by making smart, decisive tradeoffs using data-driven analysis and sound judgment

·       Conduct visits with customers, perform competitive analysis, and work with internal teams to draw necessary insight from multiple viewpoints and understand market needs

·       Develop business cases for new products and significant product enhancements including: identification of problem, proposed solution, value proposition, market sizing, sales projection, costs, pricing, execution planning/management etc.

·       Communicate product positioning and strategic value both internally and externally

·       Proactively engage customers, partners, and internal stakeholders on the product roadmap

·       Develop, maintain, and direct implementation of product roadmaps across entire organization and business units

·       Lead the product launch process to ensure the organization is ready to train, deploy, and support the product in the market

·       Measure the actual results of the release/product against the business case expectations



·       The ideal candidate is an experienced product leader with strong business acumen and a background in claims processing within the casualty, workers’ compensation, healthcare, or related fields

·       A Bachelor’s degree in a related field is required, an advanced degree, particularly an MBA, is preferred

·       5+ years of total experience, 3+ years or Product Management / Product Consulting experience

·       Excellent problem solving and analytical skills

·       Good understanding of the software development life cycle, workflow automation and analytics solutions

·       Expertise in business requirements authoring / management, workflow diagramming, and product line management

·       Demonstrated ability to collaborate and influence internally across functional and technology groups, innovate, craft a vision, get people excited by ideas and get them quickly to market

·       Experience with Agile processes and AI techniques preferred

·       Excellent written communication skills - documentation, presentations, and flowcharts

·       Excellent verbal communication skills, including the ability to communicate with business partners, senior executives, developers, & other cross functional team members

·       Working knowledge of Microsoft Office suite of products, with a strong aptitude in Excel and PowerPoint