Senior Customer Service Representative

Job Description Summary

This position is responsible for providing world-class customer service to auto insurance customers while resolving customer inquiries and procuring total loss information from insurers and vehicle owners. Starting wage is $16.50 per hour.

Job Duties

  • Assist in answering of incoming calls from insurance adjusters and vehicle owners by explaining in detail CCC's valuation product offering.
  • Document conversation with claims adjusters in regards to the specific loss report.
  • Maintain a good relationship with dealers and claims adjusters to ensure overall customer satisfaction.

Qualifications

  • No prior insurance or automotive experience is required, as we will train individuals that are willing to continue to learn and be developed
  • High school diploma
  • Some college preferred
  • 3 years prior customer facing experience required
  • Strong verbal and written communication skills
  • Ability to multi-task
  • Excellent mathematical and analytical skills
  • Exceptional organization skills with attention to detail
  • Possess a positive attitude and desire to provide outstanding customer service